Return/Refund Policy

Return/Refund Policy

We are devoted to satisfying every customer of Cirkud.com; however we do understand that you may need to return goods to us occasionally. Please take the time and read our return policy thoroughly.

CHANGE OF MIND

  • If a customer is not satisfied with a purchase on our site, we are happy to offer a full refund on the price of the product returned within a 14 day cooling off period, as per the consumer rights directive.
  • Should a customer have reason to return an item, they need to complete the following Returns Form.
  • We will then email you with a return letter to accompany your item.
  • All returns must be accompanied with a copy of our returns form to facilitate us to process the refund promptly.
  • The customer is responsible for the shipping costs involved in returning the order to us.
  • Refunds will only be paid on the same card/account used to place the order and are for the value of the goods.
  • Customers must complete the Returns Form within ten days of placing the order and goods must be returned to us within five days of filling out this form.

FAULTY GOODS

  • If you should find that your goods are faulty on arrival or go faulty during the warranty period, you are entitled to a replacement.
  • Should a customer have reason to return an item, they need to complete the following Returns Form.
  • We will then email you with a return letter to accompany your item.
  • All returns must be accompanied with a copy of our returns form to facilitate the processing of the return.
  • On receiving the faulty item(s), Cirkud.com will then send out the replacement – normally within 3 working days.
  • Customers should inspect the goods on receipt to make sure all items are present and were not damaged during transit.
  • Customers must inform us within 3 days of receiving a parcel if there is an item missing.

TERMS & CONDITIONS

  • All returns should be sent to the Returns Address on the return authorization form. The return authorization form will be emailed to you after filling out the Returns Form.